User Terms and Conditions

This page sets out the rules that govern your use of Extreme Spins. It explains our relationship with you as a player, the main responsibilities you accept when using the site, and the practical terms that apply to accounts, bonuses, payments and disputes. By registering or using our services you agree to these terms and any separate rules published for specific promotions or products.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide true personal information during registration and update it when necessary. Protect your login credentials and notify us immediately if you suspect unauthorised access. We allow one account per person, household, IP address or device unless otherwise agreed in writing. We may suspend, restrict or close accounts for fraud, bonus abuse, multiple accounts, chargebacks, or other breaches of these terms.

Eligibility requirements

To use Extreme Spins you must be at least 18 years old and legally permitted to gamble in your location. We reserve the right to refuse registration or close accounts where local laws prohibit participation or where internal checks indicate elevated risk. A full list of restricted countries and territories is available in the account registration flow and during the cashier process.

Acceptable platform use

Use the site only for lawful, personal gaming. Prohibited behaviour includes use of automated tools or bots, collusion, tampering with game software, laundering funds or attempting to manipulate outcomes. Any abuse or conduct that jeopardises the integrity of the platform may result in account action and forfeiture of funds subject to investigation.

General bonus and promotion rules

Promotions have separate terms which form part of these conditions. Welcome and recurring offers typically require a qualifying deposit and a promo code entered at the cashier where applicable. Standard wagering for most bonuses is 25x the deposit plus bonus amount; slot games usually contribute 100% while many table and live games contribute less or are excluded. Free spins are commonly restricted to specific slots and winnings from bonus funds are subject to wagering and maximum-conversion limits listed in each promotion’s terms. Check the detailed bonus terms before claiming any offer.

Deposits and withdrawals

Deposits

Minimum deposit amounts vary by payment method and promotion, typically starting around €15–€20. We accept a range of payment methods including cards, e-wallets, vouchers and cryptocurrencies. Deposits are usually credited instantly. We do not charge deposit fees, though third-party processors or banks may apply charges.

Withdrawals and verification

KYC verification is mandatory before the first withdrawal and may require photo ID, proof of address and evidence of payment-method ownership. Withdrawal processing includes an internal review and time to reach your chosen method. Typical timelines vary by method; e-wallets are generally fastest, cards and bank transfers take longer, and cryptocurrency withdrawals depend on network confirmations. We apply a weekly withdrawal limit of €5,000; large payouts may be reviewed and paid in stages where verification or risk checks require it. Third-party fees may apply to certain methods.

Dispute resolution

If you have a dispute or complaint contact our support team via live chat or email at [email protected]. We aim to acknowledge and investigate complaints promptly and will communicate the outcome and any remedial action. If a resolution cannot be reached through our internal process, we will provide details of further steps available under our published complaints procedure.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and notified to account holders where appropriate. Continued use of the platform after publication of revised terms indicates your acceptance of those changes. Check this page regularly for the most up-to-date information.