Get in touch with our team
Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. If you need help with deposits, withdrawals, verification or site functionality, contact the team through convenient communication channels below. We aim for prompt, practical responses and can guide you through account problems, bonus queries and security checks. For faster service have your account ID ready when you get in touch today.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available) |
| General enquiries | [email protected] (typical reply 1 business day) |
| Affiliate enquiries | [email protected] (partner team) |
| Payments | [email protected] (withdrawal and billing queries) |
| Privacy | [email protected] (data requests and security) |
| Phone | +44 20 7946 1583 (English support) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your account username, and up-to-date contact details. Providing this information helps us process requests faster and reduces follow-up. Expect a response within 24-72 hours depending on the issue.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day, and simple requests often receive a same-day reply. More complex issues, such as payment investigations or document checks, may take longer depending on their nature and any required third-party review. We will keep you informed about progress until your issue is resolved.
Feedback
We’d love to hear your feedback, suggestions, or ideas to make the site better. Send us your thoughts and we’ll review them carefully - suggestions help shape new features, fixes and promotions. Your input is used to improve the service and user experience, so please keep it coming. We appreciate every message and reply where possible.